User stories for managing reviews

You can manage initiated reviews using one of the following two options:

Use the GlobalCorp solution template to manage reviews.
Build a custom implementation. A custom implementation can invoke building block services to manage reviews.

During the review duration, review initiators can monitor a review to ensure that it gets completed. Review moderators can also be assigned to manage a review. Both review initiators and moderators can make audited parameter changes to the review, such as add participants, extend the duration for a review, and revoke a review (end the review).

In addition to managing participation and scheduling for a review, review initiators can reconcile comments and revise a review stage as necessary. When a stage is revised, it is updated with a new version of the content and restarted. Revising a review allows for a stage to iterate through multiple cycles as required to improve the content.

Review initiators and moderators often manage more than one review. Providing a mechanism to search for reviews and display reviews in a dashboard is desirable.

Common questions to ask to clarify requirements

Do customers require the ability to restart a review stage?
How often do you want reminders sent to reviewers?
What notifications do you want sent to participants?
What scheduling changes do you want to permit?

Requirements addressed

Handle comments and provide a mechanism to revise review content.
Manage the review cycle to extend or shorten review duration, force restart of next review stage, and end a review before it expires or completes.
Add additional review participants after the review has started.

Best practices, tips, and tricks

Provide only the functionality required to keep a review and process from expiring. Avoid adding functionality that deviates from the business rules that you are trying to follow. For example, when a review is required to complete in a specific time frame, limit the scheduling changes that review initiators can make.